TERPTASTICK CUSTOMER CARE
Shipping & delivery
Online ordering is currently unavailable. The information below remains available for customer support. Existing orders remain governed by the shipping charges, tax treatment and terms provided when those orders were placed. This update does not change those terms or your applicable consumer rights.
We ship within the United States, including P.O. boxes and eligible APO/FPO military addresses through USPS. International shipping is not currently offered.
Processing and delivery times
Orders typically dispatch within 1–3 business days after payment confirmation. We process orders Monday through Friday, excluding national holidays.
Most domestic orders arrive within 3–7 business days after dispatch. This delivery estimate is separate from processing time and depends on the destination and carrier. Delivery dates are estimates, not guarantees.
High order volumes, holidays and carrier disruptions may cause delays. We will let you know about extended processing delays. If a shipment exceeds its expected delivery timeframe, contact us so we can investigate.
Shipping costs and taxes
This website is not currently accepting orders or collecting shipping charges or sales tax. Shipping rates and tax treatment for future online orders are being finalised and will be published before online ordering becomes available.
Before you pay for a future online order, checkout will show the product subtotal, shipping charge, any applicable tax and the total payable, including whether tax is included in the displayed prices or added separately.
For questions about shipping charges or tax on an existing order, contact info@terptastick.com with your order number.
Carriers and tracking
We use USPS, UPS or FedEx, depending on the shipping service selected at checkout. P.O. boxes and APO/FPO military addresses require USPS service.
Once your order dispatches, we will email you the tracking information and a link to follow its progress.
Cancellations and address changes
You may cancel your order or change its delivery address before dispatch. Email info@terptastick.com promptly with your order number and requested change.
Once an order has dispatched, it cannot be canceled or its delivery address changed. Any eligible return is handled under our Returns & Refunds policy.
Stock availability
Orders are subject to stock availability. If an item becomes unavailable after purchase, we will ship the available items and contact you promptly to choose a refund for the unavailable item or wait for restocking.
Damaged, incorrect or missing orders
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and clear photos. Keep the packaging while we review the issue. When possible, refuse delivery of a visibly damaged parcel and contact us immediately.
For a delayed or missing shipment, contact us so we can investigate with the carrier. If the carrier confirms the parcel is lost, we will arrange a replacement or refund.
If tracking shows delivered but you cannot find the parcel, check with household members and neighbors and contact the carrier. If it remains missing after 3 business days, contact us for help.
Parcels are insured against loss or damage up to their declared value. Refunds or replacements for damage in transit are arranged after the carrier investigation concludes.
Returns
Return requests must be made within 14 days of delivery. Standard returns require unopened, unused items and approval before mailing. See our Returns & Refunds policy for the full process.
Read the Returns & Refunds policyContact us
Email info@terptastick.com or call (303) 859-2078. Include your order number when contacting us about an order. Please allow up to 48 hours for a response.
TerpTastick, LLC · 4334 S Logan St. · Englewood, CO 80113 · United States. Please contact us before mailing a return.